Chile

The Chilean airport sector is spearheaded by the Arturo Merino Benítez International Airport (SCL) in Santiago, which serves as a primary connecting hub in Latin America. Air traffic in Chile has undergone significant modernization, with a focus on the digitalization of customs processes. The primary regulatory body is the Civil Aeronautics Board (JAC), under the Ministry of Transport and Telecommunications, which is responsible for commercial aviation policy. The General Directorate of Civil Aeronautics (DGAC) manages operational safety and airport infrastructure. The Chilean market is highly competitive, characterized by a strong presence of low-cost carriers, which has increased the volume of both domestic and international passengers.

In Chile, passenger rights are governed by the Aeronautical Code and the JAC Regulations. In the event of delays, cancellations, or denied boarding (overbooking):

• Material Assistance: The carrier is required to provide immediate assistance (communication, meals, and hotel accommodation, if necessary) if the delay exceeds 2 hours.
• Compensation: Chilean legislation establishes indemnification for moral and material damages, which can be claimed through SERNAC (National Consumer Service).
• Passenger Choices: In the event of cancellation, the passenger has the right to choose between a full refund of the ticket or rebooking on the next available flight.
• Attention: Passengers should always file a complaint at the airline's service desk and request a "Property Irregularity Report" (PIR) or an official report of the incident before leaving the airport.

Baggage policies in Chile follow a model of fare freedom.

• Allowance: There is no law mandating free checked baggage. Airlines are free to charge for checked bags, provided that the fees are clearly disclosed at the time of purchase.
• Carry-on Baggage: Regulatory standards (RAC 121) allow for one carry-on bag with maximum dimensions of 55x40x20 cm and a weight of up to 10 kg, which is included free of charge in standard fares. Additional personal items (such as small backpacks that fit under the seat) are generally permitted.
• Dangerous Goods: The DGAC maintains strict lists of prohibited items; lithium batteries and flammable materials are strictly regulated.

The entry of animals into Chile is controlled by the Agriculture and Livestock Service (SAG).

• Certificate: It is mandatory to present a Zoosanitary Export Certificate issued by the country of origin, validated by the local competent authority.
• Vaccination: The animal must have a valid rabies vaccination (administered at least 21 days and no more than 1 year prior to travel).
• Microchip: Microchip identification is highly recommended and, in many cases, required for international transit processes.
• Quarantine: Chile does not enforce quarantine for domestic pets (dogs and cats) provided all documentation is in order upon arrival.

• Unaccompanied Minors: For minors under 18 traveling alone or with only one parent, Chile requires a Notarized Authorization (or judicial order) signed by both parents or the non-traveling parent.
• Documentation: Foreign minors must carry a valid passport and, if required by their country of origin, a birth certificate or identity document proving the parental relationship.
• Priority: Pregnant women and families with infants have legal priority in check-in and security lines, in accordance with current airport preferential service regulations.

• Accessibility: Chile complies with Law 20.422, which ensures the social inclusion of people with disabilities. Airports feature adapted infrastructure (ramps, elevators, accessible restrooms).
• Special Assistance: Passengers with reduced mobility should request "wheelchair" service at the time of booking, at least 48 hours in advance.
• Seniors: Individuals over 60 are entitled to priority service for all airport procedures.

• Passport: Must have a minimum validity of 6 months from the date of entry.
• Visa: Citizens from most countries in the Americas and Europe do not require a tourist visa for stays of up to 90 days.
• PDI (Investigations Police): Upon entry, tourists receive a "Tourist Card" (digital or physical), an essential document for exiting the country and for VAT exemptions at hotels.
• Health: In 2026, no COVID-19 vaccination certificates are required, but it is recommended to check for updates on the Chilean Ministry of Health website before flying. There is no ETIAS or ETA requirement for tourists in Chile; the current visa-exemption regime for passport holders or valid identity documents (for Mercosur/Andean Community members) remains in effect.

• Civil Aeronautics Board (JAC): https://www.jac.gob.cl
• General Directorate of Civil Aeronautics (DGAC): https://www.dgac.gob.cl
• National Consumer Service (SERNAC) - Passenger Rights: https://www.sernac.cl
• Agriculture and Livestock Service (SAG) - Pet Entry: https://www.sag.gob.cl
• Investigations Police of Chile (PDI) - Entry Requirements: https://www.pdichile.cl
• Ministry of Foreign Affairs (Visas): https://chile.gob.cl